Gestão de Propriedades

LuxeStays is, at its core, an open community dedicated to bringing the world closer together by fostering meaningful, shared experiences among people from all parts of the globe. Our community includes millions of people from virtually every country on the globe. It is an incredibly diverse community, drawing together individuals of different cultures, values, and norms.

The LuxeStays community is committed to building a world where people from every background feel welcome and respected, no matter how far they have traveled from home. This commitment rests on two foundational principles that apply to hosts and guests alike: Inclusion and Respect. Our shared commitment to these principles enables every member of our community to feel welcome on the LuxeStays Platform no matter who they are, where they come from, how they worship, or whom they love. LuxeStays recognizes that some jurisdictions permit, or require, distinctions among individuals based on factors such as national origin, gender, marital status or sexual orientation, and it does not require hosts to violate local laws or take actions that may subject them to legal liability. LuxeStays will provide additional guidance and adjust this Anti-Discrimination Policy to reflect such permissions and requirements in the jurisdictions where they exist.

1. Specific Guidance for Hosts in the United States and European Union

As a general matter, we will familiarize ourselves with all applicable federal, state, and local laws that apply to housing and places of public accommodation. Hosts should contact LuxeStays customer service if they have any questions about their obligations to comply with this LuxeStays Anti-Discrimination Policy.

1.1 Race, Color, Ethnicity, National Origin, Religion, Sexual Orientation, Gender Identity, or Marital Status

LuxeStays hosts may not:

Decline a guest based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
Impose any different terms or conditions based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
Post any listing or make any statement that discourages or indicates a preference for or against any guest on account of race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.

1.2 Gender

LuxeStays hosts may not:

Decline to rent to a guest based on gender unless the host shares living spaces (for example, bathroom, kitchen, or common areas) with the guest.
Impose any different terms or conditions based on gender unless the host shares living spaces with the guest.
Post any listing or make any statement that discourages or indicates a preference for or against any guest on account of gender, unless the host shares living spaces with the guest.

1.3 Disability

LuxeStays hosts may not:

Decline a guest based on any actual or perceived disability.
Impose any different terms or conditions based on the fact that the guest has a disability.
Substitute their own judgment about whether a unit meets the needs of a guest with a disability for that of the prospective guest.
Inquire about the existence or severity of a guest’s disability, or the means used to accommodate any disability. If, however, a potential guest raises his or her disability, a host may, and should, discuss with the potential guest whether the listing meets the potential guest’s needs.
Prohibit or limit the use of mobility devices.
Charge more in rent or other fees for guests with disabilities.
Post any listing or make any statement that discourages or indicates a preference for or against any guest on account of the fact that the guest has a disability.
Refuse to communicate with guests through accessible means that are available, including relay operators (for people with hearing impairments) and e-mail (for people with vision impairments using screen readers).
Refuse to provide reasonable accommodations, including flexibility when guests with disabilities request modest changes in your house rules, such as bringing an assistance animal that is necessary because of the disability, or using an available parking space near the unit. When a guest requests such an accommodation, the host and the guest should engage in a dialogue to explore mutually agreeable ways to ensure the unit meets the guest’s needs.

1.4 Personal Preferences

LuxeStays hosts may:

Except as noted above, LuxeStays hosts may decline to rent based on factors that are not prohibited by law. For example, except where prohibited by law, LuxeStays hosts may decline to rent guests with pets, or to guests who smoke.
Require guests to respect restrictions on foods consumed in the listing (e.g., a host who maintains a Kosher or vegetarian kitchen may require guests to respect those restrictions).
Nothing in this policy prevents a host from turning down a guest on the basis of a characteristic that is not protected under the civil rights laws or closely associated with a protected class. For example, an LuxeStays host may turn down a guest who wants to smoke in a unit, or place limits on the number of guests in a unit.

2. When Guests are Turned Down

Hosts should keep in mind that no one likes to be turned down. While a host may have, and articulate, lawful and legitimate reasons for turning down a potential guest, it may cause that member of our community to feel unwelcome or excluded. Hosts should make every effort to be welcoming to guests of all backgrounds. Hosts who demonstrate a pattern of rejecting guests from a protected class (even while articulating legitimate reasons) may be suspended from the LuxeStays Platform.

3. Consequences of Non-Compliance

If a particular listing contains language contrary to this Anti-Discrimination Policy, the host will be asked to remove the language and affirm his or her understanding and intent to comply with this Policy and its underlying principles. LuxeStays may also, in its discretion, take steps up to and including suspending the host from the LuxeStays Platform.

If the host improperly rejects guests on the basis of protected class, or uses language demonstrating that his or her actions were motivated by factors prohibited by this Policy, LuxeStays will take steps to enforce this Policy, up to and including suspending the host from the platform.

4. Reporting Discrimination

If you believe you have been subjected to discrimination on the LuxeStays Platform, please contact us immediately. We take all reports of discrimination seriously and will investigate all claims.

To report a violation of this Policy, please email diversity@luxestays.com or use the flagging tool on the specific listing or message thread.

1. Specific Guidance for Hosts in the United States and European Union

1.1 Race, Color, Ethnicity, National Origin, Religion, Sexual Orientation, Gender Identity, or Marital Status

LuxeStays hosts may not:

Decline a guest based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
Impose any different terms or conditions based on race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.
Post any listing or make any statement that discourages or indicates a preference for or against any guest on account of race, color, ethnicity, national origin, religion, sexual orientation, gender identity, or marital status.

1.2 Gender

LuxeStays hosts may not:

Decline to rent to a guest based on gender unless the host shares living spaces (for example, bathroom, kitchen, or common areas) with the guest.
Impose any different terms or conditions based on gender unless the host shares living spaces with the guest.
Post any listing or make any statement that discourages or indicates a preference for or against any guest on account of gender, unless the host shares living spaces with the guest.

1.3 Disability

LuxeStays hosts may not:

Decline a guest based on any actual or perceived disability.
Impose any different terms or conditions based on the fact that the guest has a disability.
Substitute their own judgment about whether a unit meets the needs of a guest with a disability for that of the prospective guest.
Inquire about the existence or severity of a guest’s disability, or the means used to accommodate any disability. If, however, a potential guest raises his or her disability, a host may, and should, discuss with the potential guest whether the listing meets the potential guest’s needs.
Prohibit or limit the use of mobility devices.
Charge more in rent or other fees for guests with disabilities.
Post any listing or make any statement that discourages or indicates a preference for or against any guest on account of the fact that the guest has a disability.
Refuse to communicate with guests through accessible means that are available, including relay operators (for people with hearing impairments) and e-mail (for people with vision impairments using screen readers).
Refuse to provide reasonable accommodations, including flexibility when guests with disabilities request modest changes in your house rules, such as bringing an assistance animal that is necessary because of the disability, or using an available parking space near the unit. When a guest requests such an accommodation, the host and the guest should engage in a dialogue to explore mutually agreeable ways to ensure the unit meets the guest’s needs.

1.4 Personal Preferences

LuxeStays hosts may:

Except as noted above, LuxeStays hosts may decline to rent based on factors that are not prohibited by law. For example, except where prohibited by law, LuxeStays hosts may decline to rent guests with pets, or to guests who smoke.
Require guests to respect restrictions on foods consumed in the listing (e.g., a host who maintains a Kosher or vegetarian kitchen may require guests to respect those restrictions).
Nothing in this policy prevents a host from turning down a guest on the basis of a characteristic that is not protected under the civil rights laws or closely associated with a protected class. For example, an LuxeStays host may turn down a guest who wants to smoke in a unit, or place limits on the number of guests in a unit.

2. When Guests are Turned Down

3. Consequences of Non-Compliance

4. Reporting Discrimination

If you believe you have been subjected to discrimination on the LuxeStays Platform, please contact us immediately. We take all reports of discrimination seriously and will investigate all claims.

To report a violation of this Policy, please email diversity@luxestays.com or use the flagging tool on the specific listing or message thread.

LuxeStays Legal Center

Anti-Discrimination Policy

1. Specific Guidance for Hosts in the United States and European Union

1.1 Race, Color, Ethnicity, National Origin, Religion, Sexual Orientation, Gender Identity, or Marital Status

1.2 Gender

1.3 Disability

1.4 Personal Preferences

2. When Guests are Turned Down

3. Consequences of Non-Compliance

4. Reporting Discrimination

Preparing the PropManager experience.

LuxeStays Legal Center

Anti-Discrimination Policy

1. Specific Guidance for Hosts in the United States and European Union

1.1 Race, Color, Ethnicity, National Origin, Religion, Sexual Orientation, Gender Identity, or Marital Status

1.2 Gender

1.3 Disability

1.4 Personal Preferences

2. When Guests are Turned Down

3. Consequences of Non-Compliance

4. Reporting Discrimination